Five9 was founded by five technology visionaries who left a leading player in the call center industry to create their own company in December 2001. These visionaries understood the untapped potential of Voice-over-IP and the emerging Software-as-a-Service model.
Their vision was to deliver the value of leading contact center software at an affordable price, and they saw how a cloud-based solution could dramatically improve return on investment results. Their commitment to service excellence is embodied in the company name—the five nines of reliability—typically associated with world-class telecommunications providers.
Five9 Inbound Contact Center
Customer Service Is Your Constant Value Proposition
Distinguish your brand in the crowded marketplace and seize the recurring opportunity to deliver exceptional customer service, using the sophisticated routing capabilities of the Five9 Inbound Contact Center to help give you the competitive edge.
The inbound contact center is your customers’ front door to your enterprise. You need technology architected to support scalability and stay in lock-step with your business. Even with traffic spikes and volume fluctuations, the Five9 Inbound Contact Center is your "instant-on" resource, allowing you to add new agents and capacity in hours.
Exceed Your Customers’ Expectations
Customers want great service—period. They want an immediate response and agents who are well informed. Deliver on these expectations with Five9 tools that automatically manage interactions from start to finish and enable quick first contact resolution.
Five9 Inbound Contact Center is built to support the changing needs of your business, regardless of:
- Where your agents are located
- How fast your business grows
- How many contact centers you have
- What changes you need to make in an instant or down the road
- You won’t outgrow the Five9 solution or ever have to install software updates again.
Designed for Business UsersFive9 Outbound Contact Center
Simplicity. That's what makes Five9 different. We’ve designed the solution for the business user who needs rich functionality for their enterprise. It’s easy to implement, use, and change—even non-techies can configure skill groups, assign users, modify routing strategies, and re-configure call flows in an instant to stay ahead of the business
Accelerate Sales with Automated Dialer Technology
Trump previous sales success and achieve greater efficiencies with the feature-rich predictive dialer technology delivered by the Five9 Outbound Contact Center.
Cutting-Edge Web Integration to Take the Sales Lead
Our Predictive Dialer boosts efficiency by automating the dialing of multiple numbers per contact, tripling the amount of time your agents are productively connecting with real prospects.
If you’re not in the forefront of a sales opportunity, chances are your competitor is.
Predictive, Power, Preview, & Progressive Dialing
Seize hot opportunities immediately with the Web Callback feature of the Five9 Outbound Contact Center.
Web Callback integrates your company’s online presence with your contact center to generate an immediate, automated callback for online inquiries. And, with the automated agent scripting capabilities, your agents will always be on-script with a consistent conversation geared towards lead qualification and a winning sales pitch.
Five9 offers multiple automated dialing solutions so your organization can choose the automation technology that aligns best with your sales environment and goals.
Five9 Blended Contact Center
Inbound Meets Outbound for Active Blending
The Five9 Blended Contact Center gives you a unique mix of inbound and outbound capabilities that work together seamlessly to create Active Blending. Respond proactively to your customers and create a truly differentiated customer experience, while maximizing your agents’ productive time.
Stand Out from the Competition
Active Blending capabilities adjust to your contact center traffic—always prioritizing inbound customer service calls.
Dynamic predictive dialer technology automatically moves outbound agents to inbound queues, and when there are no inbound calls in queue, it shifts to outbound call processing. You’ll see huge gains in productivity, improved key performance indicators (KPIs), and increased customer satisfaction.
Active Blending allows you to easily configure business rules to add and schedule to the outbound queue automatic follow-ups on any interaction. Maximize agent time when there are no calls in queue to:
- Proactively follow up on abandoned calls
- Find out how customers like their recent product purchase
- Flag negative customer surveys for personalized attention
- Let customers know when an order has shipped or an issue is resolved
All the components work together on the Five9 platform as a single system, eliminating the technology gap between inbound automatic call distributor (ACD) functionality and outbound dialers.
Promero is a call center software expert. Promero is an authorized reseller, application hosting provider and professional services organization that represents a number of best in class call center software platforms that achieve five 9s or 99.999% uptime and stability. Promero specializes in hosted call center software as well as premise based call center software. Promero has more experience, more call center software certifications and deployments than any other reseller in the cloud based or premise based call center software industry.
Promero’s premier vendors provide solutions that deliver all of the benefits of multi-million dollar call center systems for a fraction of the cost. Contact centers depend on these systems to reduce operational costs, improve customer satisfaction and improve profitability. Promero has carefully selected 14 leading providers of call center solutions that will provide our clients with a one stop shopping experience when selecting call center platform.